Terms of Service

Maple Leaf Garden Works

Terms of Service for Maple Leaf Garden Works

Effective Date: June 22, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) govern your access to and use of the services provided by Maple Leaf Garden Works (“Maple Leaf Garden Works,” “we,” “us,” or “our”). By requesting, booking, purchasing, or otherwise using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

These Terms apply to all clients, property owners, tenants, occupants, and any other persons who request or receive services from Maple Leaf Garden Works.

2. Scope of Services

Maple Leaf Garden Works provides garden and landscape services, which may include, without limitation:

  • Garden design and planting plans
  • Seasonal garden cleanup
  • Lawn edging and bed maintenance
  • Shrub and hedge trimming
  • Mulching and soil enrichment
  • Perennial and annual flower installation
  • Irrigation system checks and adjustments

Services are provided based on the information available at the time of booking and may be adjusted due to site conditions, weather, seasonal availability, plant health, access limitations, municipal restrictions, or safety concerns. Any additional work outside the agreed scope may require a separate estimate and written approval.

We do not guarantee specific horticultural outcomes, including plant survival, growth rates, bloom timing, pest resistance, or irrigation performance, as these may depend on factors beyond our control.

3. User Obligations and Responsibilities

You agree to:

  • Provide accurate, complete, and current information when requesting services.
  • Ensure lawful access to the property and confirm that you have authority to authorize the requested work.
  • Disclose known hazards, including underground utilities, irrigation lines, pets, unstable structures, pests, or restricted areas.
  • Obtain any required permissions, approvals, permits, or consents from landlords, condominium boards, municipalities, or other third parties.
  • Secure valuables, fragile items, and personal property before service begins.
  • Maintain safe access to the work area and keep children and pets away from active work zones.
  • Review completed work promptly and notify us of any concerns within a reasonable time.

You are responsible for ensuring that the property conditions are suitable for the requested services. We may refuse, suspend, or modify services if conditions are unsafe, unlawful, or materially different from what was disclosed.

4. Payment Terms and Conditions

Fees, pricing, and payment schedules will be communicated in an estimate, invoice, service agreement, or other written confirmation. Unless otherwise stated, all amounts are in Canadian dollars (CAD).

  • Payment is due according to the terms stated on the invoice or written agreement.
  • We may require a deposit, advance payment, or partial payment before commencing work.
  • Late payments may be subject to interest or administrative charges to the extent permitted by applicable law and disclosed in advance.
  • You are responsible for any applicable taxes, including GST/HST, unless otherwise stated.
  • Additional charges may apply for extra labor, materials, disposal, travel, emergency work, or work outside the original scope.

If payment is not received when due, we may suspend services, withhold future bookings, or pursue collection remedies permitted by law.

5. Cancellation and Refund Policy

Cancellations or rescheduling requests should be made as early as possible. Because garden services are often scheduled around weather, seasonal timing, and labor allocation, cancellation fees may apply if notice is not provided within a reasonable period before the scheduled service date.

  • Deposits may be non-refundable unless otherwise required by law or expressly stated in writing.
  • If you cancel after materials have been ordered, prepared, or delivered, you may be responsible for those costs.
  • If we must cancel or reschedule due to weather, safety, supply issues, or circumstances beyond our control, we will make reasonable efforts to offer an alternative date.
  • Refunds, if any, will be issued only for services not performed and only as required by the applicable agreement or law.

Completed services are generally non-refundable, except where required by applicable law or where Maple Leaf Garden Works determines, in its reasonable discretion, that a refund or credit is appropriate.

6. Liability Limitations

To the fullest extent permitted by applicable law, Maple Leaf Garden Works shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of enjoyment, loss of use, or loss of data, arising from or related to the services.

Our total liability for any claim arising out of or relating to the services shall not exceed the amount paid by you for the specific service giving rise to the claim, except where such limitation is prohibited by law.

We are not responsible for:

  • Pre-existing property damage, soil conditions, drainage issues, or plant health problems.
  • Damage caused by hidden defects, underground utilities, irrigation systems, or structures not disclosed to us.
  • Damage resulting from acts of nature, severe weather, pests, disease, wildlife, or improper maintenance after service completion.
  • Delays or failures caused by third parties, suppliers, or events beyond our reasonable control.

Nothing in these Terms limits liability that cannot be limited under applicable Canadian law, including liability for gross negligence, wilful misconduct, or other non-excludable obligations.

7. Intellectual Property Rights

Unless otherwise agreed in writing, all designs, concepts, planting plans, estimates, drawings, notes, photographs, templates, and other materials created by Maple Leaf Garden Works remain our intellectual property or the property of our licensors, as applicable.

Upon full payment, you receive a limited, non-exclusive, non-transferable license to use any deliverables we provide solely for the property and purpose for which they were created. You may not reproduce, resell, distribute, or use our materials for other properties or commercial purposes without our prior written consent.

You grant Maple Leaf Garden Works permission to use photographs or descriptions of completed work for portfolio, marketing, and promotional purposes, provided that we do so in a manner consistent with applicable privacy laws and any written confidentiality agreement between the parties.

8. Data Protection and Privacy

Maple Leaf Garden Works collects, uses, and discloses personal information only as necessary to provide services, communicate with you, process payments, maintain records, comply with legal obligations, and improve our operations.

We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable, and any other relevant provincial privacy legislation.

  • We may collect contact details, service addresses, billing information, and service preferences.
  • We may share information with payment processors, contractors, suppliers, or service providers only as needed to perform services or operate our business.
  • We take reasonable safeguards to protect personal information, but no method of transmission or storage is completely secure.
  • You may contact us to request access to or correction of your personal information, subject to legal limitations.

For privacy-related inquiries, contact us using the details in Section 12.

9. Force Majeure

Maple Leaf Garden Works shall not be liable for any delay or failure to perform caused by events beyond our reasonable control, including but not limited to severe weather, floods, storms, fire, power outages, labor disruptions, supply shortages, transportation interruptions, government actions, public health emergencies, or acts of God.

In such circumstances, we may suspend, postpone, or modify services without liability, and we will make reasonable efforts to resume performance as soon as practicable.

10. Changes to Terms

We may update or revise these Terms from time to time to reflect changes in our services, business practices, or legal requirements. The updated Terms will be effective when posted or otherwise communicated to you, unless a later effective date is stated.

Your continued use of our services after any changes become effective constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using our services.

11. Applicable Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

You agree that any dispute arising out of or relating to these Terms or the services shall be brought exclusively in the courts located in Ontario, Canada, unless applicable law requires otherwise.

12. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms or our services, please contact:

Maple Leaf Garden Works
2140 Yonge Street, Toronto, ON M4S 2A7, Canada
Email: [email protected]
Phone: +1 (416) 782-5946

13. Severability Clause

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed or limited to the minimum extent necessary so that the remaining provisions remain in full force and effect.

The failure of Maple Leaf Garden Works to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision.

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